VALIDITY AND RATES

Rates disseminated in the website «www.arcenciel.nc» are indicative only. They may be modified at any time with or without notice, on the initiative of our contractors (hotels, airlines, carriers, ...) and without the responsibility of Arc en Ciel Voyages being questioned. Only the confirmation invoice sent is taken into account.

Rates in this website are given in good faith, however they can be modified at any moment, with or without prior notice, depending on the requirements of our Contractors (hotels, airline companies, transporters etc.) and for which Arc en Ciel Voyages cannot accept any responsibility. Only the Confirmation Invoice, issued for each file, will guarantee the correct rate.

Rates in this website are given with taxes included. These taxes are specified for each service : the T.S.S. (Taxe de Solidarité sur les Services) currently at 5% ; the T.H.N. (Taxe Hôtelière sur la nuitée) the amount of which depends on the hotel and room category ; the AAC (Additional Airfare Contribution) applicable to all Air Calédonie domestic air tickets.
These taxes are subject to modification, with or without prior notice. All modifications to the taxes will entail an immediate change to the rates indicated in the website

Children's rates apply to children aged less than 12 years old (unless specifically noted otherwise).

QUOTATIONS / RESERVATIONS

Quotation and reservation requests should be made to our Arc en Ciel Voyages office, by fax or email exclusively :
Arc en Ciel Voyages
Fax : (687) 27 62 77
E-Mail : info@arcenciel.nc

Reservations requests are subject to the availability of the services demanded. Arc en Ciel Voyages will do our best to reply to the requirements of the client, but cannot be held responsible in the case of unavailability of one or more requested services.

In order to action your requests, each reservation must clearly indicate:
- Surname and Christian Names of all passengers
- Children’s ages
- Arrival and Departure dates, plus Flight Numbers
- Name, type and date for each service

PAYMENTS

Individuals (FIT):
Unless otherwise agreed, the full amount must be received into Arc en Ciel Voyages’s account, 14 days prior to the client’s arrival.
Groups:
The full amount must be paid and received into Arc en Ciel Voyages’s account, 21 days prior to the arrival of the group, together with the name list of the participants.
If the payment is not received within the specified time period by Arc en Ciel Voyages, we reserve the right to cancel the services reserved due to non-respect of the General Sales Conditions.

Payments may be made by cheque made out to Arc en Ciel Voyages or by bank transfer

Our account details are as follows :
Bank : B.C.I. (Banque Calédonienne d’Investissement)
Address : Agence Victoire, 50-52 Avenue de la Victoire – 98 801 NOUMEA CEDEX – NOUVELLE CALEDONIE
Company : ARC EN CIEL VOYAGES S.A.R.L.
Establishment Code : 17499
Code ‘Guichet’: 00010
Account Number : 15510802016 – Clé RIB : 39.
Iban : FR76 1749 9000 1015 5108 0201 639

IMPERATIVE : Payments by bank transfer must always show « Payment without fees for the beneficiary ».
Please forward a copy of the bank transaction slip to Arc en Ciel Voyages

The franc « CFP » is the currency in use in New Caledonia. Payment should be made in this currency.
Fees will be at the cost of the sender.

MODIFICATIONS

All modifications to your confirmed itinerary, which are requested by the passengers during their visit, will entail fees of 5 000 CFP (41.90 €) to be paid by the passengers.

CANCELLATIONS

Arc en Ciel Voyages will refund if the cancellation is made at least two weeks prior to the arrival of the client, once communication fees, hotel or other contractors’ cancellation fees have been deducted.

An additional fee of 5 000 CFP, will be invoiced for a cancellation made with the two weeks prior to the arrival of the passenger.

RESPONSABILITY

Arc en Ciel Voyages act only in the capacity of agent for suppliers, and can not under any circumstance be held responsible or liable for any delay, injury, damage, loss etc … resulting from the use of their services. In case of disputes, the New Caledonian justice system will be invoked.