General Sales conditions

VALIDITY AND RATES

Rates disseminated in the website «www.arcenciel.nc» are indicative only for the curent period, except Chrismas and new year. They may be modified at any time with or without notice, on the initiative of our contractors (hotels, airlines, carriers, ...) and without the responsibility of Arc en Ciel Voyages being questioned. Only the confirmation invoice sent is taken into account.

Rates in this website are given in good faith, however they can be modified at any moment, with or without prior notice, depending on the requirements of our Contractors (hotels, airline companies, transporters etc.) and for which Arc en Ciel Voyages cannot accept any responsibility. Only the Confirmation Invoice, issued for each file, will guarantee the correct rate.

Rates in this website are given with taxes included. These taxes are specified for each service : the T.S.S. (Taxe de Solidarité sur les Services) currently at 5% ; the T.H.N. (Taxe Hôtelière sur la nuitée) the amount of which depends on the hotel and room category ; the AAC (Additional Airfare Contribution) applicable to all Air Calédonie domestic air tickets.
These taxes are subject to modification, with or without prior notice. All modifications to the taxes will entail an immediate change to the rates indicated in the website. Without the responsibility of Arc en Ciel voyages being questioned.

Children's rates apply to children aged less than 12 years old (unless specifically noted otherwise), travelling and accommodating with their parents.

MANAGEMENT FEES

The management fees include out not restricted to:

Welcome at Tontouta by an Arc en Ciel representative who gives your travel documents, including the vouchers for service providers, itinerary and various information documents to assist you during your whole stay.However Arc en Ciel voyages will not be responsibility for any breach in consideration of payment of management fees.

Management fees are fixed at 4500 XPF / 37,71 € per file.

QUOTATIONS / RESERVATIONS

Quotation and reservation requests should be made to our Arc en Ciel Voyages office, by fax or email exclusively :
Arc en Ciel Voyages
Fax : (687) 27 62 77
E-Mail : info@arcenciel.nc

Reservations requests are subject to the availability of the services demanded. Arc en Ciel Voyages will do our best to reply to the requirements of the client, but cannot be held responsible in the case of unavailability of one or more requested services.

A confirmation of reservation will be faxed or email ad to you in the form of an invoice. This is the only valid document for confirmed services. It is your responsibility to check and verify all requests and details corresponding to the confirmed services. Any concerns or mistakes relating to the confirmed services need to be reported within 72 hours of receiving the confirmation by fax or email. After this period any modification or cancellation is subject to fees. Only the requests clearly stating to carrying out a reservation will be considered, entailing effective reservations with the service providers. The rest will be seen as quotation requests only and will not imply that a reservation is made with the service provider, as such Arc en Ciel Voyages will not be responsible if there is no availability after this request advice is sent out.

In order to action your requests, each reservation must clearly indicate:
- Surname and Christian Names of all passengers
- Children’s ages
- Arrival and Departure dates, plus Flight Numbers
- Name, type and date for each service

The clarity and the readability of a reservation request is the responsibility of the sender, Arc en Ciel voyages shall not be responsible for any misunderstanding of request.

No travel insurance is including in the service proposed by Arc en Ciel voyages. If you wish one, it’s your responsibility to contact your insurer.

PAYMENTS

Individuals (FIT):
A deposit amounting to 25% of the invoice is requested upon reservation. The outstanding amount of the invoice for each folder "passenger" must be on the account of Arc en Ciel Voyages at least 14 days before arrival.
Groups:
The full amount must be paid and received into Arc en Ciel Voyages’s account, 21 days prior to the arrival of the group, together with the name list of the participants.
If the payment is not received within the specified time period by Arc en Ciel Voyages, we reserve the right to cancel the services reserved due to non-respect of the General Sales Conditions.

Payments may be made by bank transfer, by credit carte Visa or Eurocard or cheque made out to Arc en Ciel Voyages. The amount owing should be on the Arc en Ciel Voyages account by the set date.

Our account details are as follows :
Bank : B.C.I. (Banque Calédonienne d’Investissement)
Address : Agence Victoire, 50-52 Avenue de la Victoire – 98 801 NOUMEA CEDEX – NOUVELLE CALEDONIE
Company : ARC EN CIEL VOYAGES S.A.R.L.
Establishment Code : 17499
Code ‘Guichet’: 00010
Account Number : 15510802016 – Clé RIB : 39.
Iban : FR76 1749 9000 1015 5108 0201 639

IMPERATIVE : Payments by bank transfer must always show « Payment without fees for the beneficiary ».
Please forward a copy of the bank transaction slip to Arc en Ciel Voyages by fax.

The franc « CFP » is the currency in use in New Caledonia. Payment should be made in this currency. The only other currency accepted from the CFP is the Euro.Fees will be at the cost of the sender.

MODIFICATIONS

All modifications to your confirmed itinerary, which are requested by the passengers during their visit, will entail fees of 5 000 CFP (41.90 €) to be paid by the passengers.

CANCELLATIONS

All cancellations must be send through to Arc en Ciel Voyages by fax or email, who will acknowledge the cancellation by return.

The following cancellation fees will be applied according to the dates cancelled:

- More than 30 days before arrival date no fees

- From 30-15 days before arrival 10% of the whole amount of the file, plus the particular cancellation fees of the various service providers

- From 15-7 days before arrival 30% of the whole amount of the file, plus the particular cancellation fees of the various service providers

- From 7-3 days before arrival 50% of the whole amount of the file, plus the particular cancellation fees of the various service providers

- 3 days and less before arrival 100% of the file total amount

Please note that 25% of deposit paid at the booking will not be reimbursed.

RESPONSABILITY

Arc en Ciel Voyages act only in the capacity of agent for suppliers, and can not under any circumstance be held responsible or liable for any delay, injury, damage, loss etc … resulting from the use of their services.

Furthermore, Arc en Ciel voyage will not be responsible in exeating total or partial of the obligation, in case of absolute necessity or circumstances independent from its will and no cause by its fault or carelessness.

In case of disputes, the New Caledonian justice system will be invoked.

General Sales conditions

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